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Conversation Design Specialist

  • job type Full Time

Our client a disruptor in the customer service industry, is looking to recruit a Conversation Design Specialist, to join their team of specialist to design exceptional conversational flows that meet the business' objectives. As a Conversation Design Specialist, you will be responsible for:

  • Liaising with clients and gathering their business needs
  • Developing text and any media content for the AI virtual agent to understand and be able to interact and communicate with the end-users
  • Utilising the inhouse dialogue design module to build dialogues for the virtual agent
  • Exploring various methods to improve the deployment, testing and optimisation of machine learning modules
  • Developing NLP training models for the AI virtual agent
  • Managing and tweaking any content, text and training models created
  • Improving and guiding creation depending on feedback collected from various stakeholders 
  • Making sure that the content created meets various standards of quality


  • Bachelor's Degree in Human Language Technology, NLP, Computational Linguistics or the equivalent
  • 2 years working in a similar environment
  • A background in NLP and content creation
  • Technical knowledge and ability to grasp concept of AI, Machine Learning and NLP
  • Experience working in a Scrum/Agile methodology considered an asset 
  • Experience in user testing considered an asset
  • Excellent command of the English language both written and spoken


  • Has a proactive approach and able to prioritise time accordingly
  • Ability to work well under pressure, meet deadlines and able to prioritise work according to urgency
  • Have excellent communication skills 
  • Meticulous and attentive to detail

Job Summary

  • Job Reference: 5248/20
  • Published on: December 16, 2020
  • Primary Job Focus: Information Technology
  • Employment Type: Full Time
  • Experience: Experienced
  • Status: Searching
  • Salary: €25000 - €30000
  • Application Deadline: January 31, 2022

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