Join our client as a Front Office Manager, to lead, enhance luxury, and shape memorable guest experiences. In a fast-paced setting with a dynamic team, the candidate will execute assigned duties while ensuring outstanding customer care. Reporting to the Director of Operations, this role demands a passionate individual familiar with luxury hotel operations, driven by quality, and capable of making a difference. Your responsibilities:

• Manage front desk, concierge, bell, Guest relations, and guest services teams as per company standards.
• Uphold brand standards, ensuring consistent exceptional guest experiences.
• Set department goals, schedules, and policies aligned with budget and guidance.
• Address guest feedback promptly and courteously for positive experiences.
• Collaborate with other teams, especially reservations and housekeeping, for smooth operations.
• Contribute as part of the Management on Duty Operational team.

Experience & Skills:

• Hold an ITS qualification or its equivalent.
• Demonstrate prior managerial experience in the Front Office Department.
• Exhibit proficiency in computer usage and familiarity with Opera PMS.
• Display a readiness to work flexible hours, including weekends and public holidays when required.
• Possess effective English communication skills.
• Showcase outstanding customer care and organizational capabilities.
• Maintain a professional demeanor that aligns with the company's grooming standards.