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Front Office Manager

  • job type Full Time

Join our client as a Front Office Manager, to lead, enhance luxury, and shape memorable guest experiences. In a fast-paced setting with a dynamic team, the candidate will execute assigned duties while ensuring outstanding customer care. Reporting to the Director of Operations, this role demands a passionate individual familiar with luxury hotel operations, driven by quality, and capable of making a difference. Your responsibilities:

  • Manage front desk, concierge, bell, Guest relations, and guest services teams as per company standards.
  • Uphold brand standards, ensuring consistent exceptional guest experiences.
  • Set department goals, schedules, and policies aligned with budget and guidance.
  • Address guest feedback promptly and courteously for positive experiences.
  • Collaborate with other teams, especially reservations and housekeeping, for smooth operations.
  • Contribute as part of the Management on Duty Operational team.

Experience & Skills:

  • Hold an ITS qualification or its equivalent.
  • Demonstrate prior managerial experience in the Front Office Department.
  • Exhibit proficiency in computer usage and familiarity with Opera PMS.
  • Display a readiness to work flexible hours, including weekends and public holidays when required.
  • Possess effective English communication skills.
  • Showcase outstanding customer care and organizational capabilities.
  • Maintain a professional demeanor that aligns with the company's grooming standards.

Job Summary

  • Job Reference: 3574/23
  • Published on: August 03, 2023
  • Primary Job Focus: Hospitality & Leisure
  • Employment Type: Full Time
  • Experience: Senior Management/ C-Level
  • Status: Searching

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