Join our client as a Front Office Manager, to lead, enhance luxury, and shape memorable guest experiences. In a fast-paced setting with a dynamic team, the candidate will execute assigned duties while ensuring outstanding customer care. Reporting to the Director of Operations, this role demands a passionate individual familiar with luxury hotel operations, driven by quality, and capable of making a difference. Your responsibilities:
- Manage front desk, concierge, bell, Guest relations, and guest services teams as per company standards.
- Uphold brand standards, ensuring consistent exceptional guest experiences.
- Set department goals, schedules, and policies aligned with budget and guidance.
- Address guest feedback promptly and courteously for positive experiences.
- Collaborate with other teams, especially reservations and housekeeping, for smooth operations.
- Contribute as part of the Management on Duty Operational team.
Experience & Skills:
- Hold an ITS qualification or its equivalent.
- Demonstrate prior managerial experience in the Front Office Department.
- Exhibit proficiency in computer usage and familiarity with Opera PMS.
- Display a readiness to work flexible hours, including weekends and public holidays when required.
- Possess effective English communication skills.
- Showcase outstanding customer care and organizational capabilities.
- Maintain a professional demeanor that aligns with the company's grooming standards.