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Customer Success Manager

  • job type Full Time

Our client, a disruptor in the Payments industry, is recruiting a Customer Success Manager to join their team and drive the company's portfolio further. As Customer Success Manager you'll be the first point of contact for clients and be tasked with understanding their needs and ensuring that they derive maximum value from the company's payment processing and other solutions as necessary. Additionally, you will also be responsible for 

  • Building and nurturing enduring relationships with key stakeholders in client organizations.
  • Serving as a reliable advisor, offering strategic insights to optimize client operations.
  • Initiating proactive communication to gather feedback, address concerns, and pinpoint areas for improvement.
  • Working collaboratively with clients to identify opportunities for enhanced operational efficiency using our solutions.
  • Offering guidance on best practices, ensuring clients maximize the potential of our payment processing capabilities.
  • Acting as the primary escalation point for resolving client issues, collaborating internally for effective solutions.
  • Teaming up with Technical Support to troubleshoot and resolve any technical challenges clients face.
  • Monitoring client usage and engagement proactively, identifying potential upsell and cross-sell opportunities.
  • Partnering with the Sales team to drive conversations around renewal and expansion, contributing to overall client portfolio growth.

Experience & Skills:

  • Bachelor's degree in Business, Finance, or a related field.
  • Proven experience (2 years) in Customer Success, Account Management, or related client-facing roles in the financial technology industry.
  • Strong understanding of payment processing solutions and financial operations.
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive client relationships.
  • Problem-solving mindset and the ability to navigate complex situations to achieve customer satisfaction.
  • Detail-oriented with the ability to manage multiple clients and tasks simultaneously.
  • Proficiency in CRM software and customer engagement tools.

Job Summary

  • Job Reference: 6561/24
  • Published on: January 29, 2024
  • Primary Job Focus: Sales & Business Development
  • Employment Type: Full Time
  • Experience: Experienced
  • Status: Searching
  • Salary: €40000.00 - €50000.00
  • Application Deadline: May 31, 2024

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